Do you have a digital supply chain? There is a fascinating Forbes article highlighting 11 trends and future developments detailing how a digital supply chain can better enable customer-centricity:

screen-shot-2016-10-26-at-1-58-16-pmDigitization isn’t merely a buzzword. The digital transformation of your business can have a serious impact on your organization – particularly as it applies to your supply chain operations.

For instance, a digital supply chain can lower procurement costs by 20%, reduce supply chain process costs by 50%, and increase revenue by 10%, according to recent Center for Global Enterprise (CGE) research.

During the first half of 2016, CGE representatives interviewed a collection of supply chain executives from around the world to gather their thoughts on the merits of digitizing supply chain operations. Here’s what 11 of those experts had to say about transforming the organization and gaining a competitive advantage with digital supply chain capabilities.

In today’s business world, it’s become increasingly imperative to put customers at the forefront of your operations. Digitizing your supply chain can provide your organization with the real-time visibility it needs to deliver the superior customer experiences your buyers demand.

1.  “The customer and customer alone determines whether we win, or we lose. This is increasingly a customer-to-business global economy; the business-to-business-to-customer economy is going away. … Big Data and analytics, the Internet of Things, [and] social media all enable businesses in every sector to reach and thereby better know and fulfill their customers’ needs and wants. The digital supply chain holds the promise of real-time data to sense demand, drive innovation, reduce cost, and deliver the customer the right product at the right time and price.” – Bill McDermott, CEO, SAP 

Read the rest of the article here.

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