One of the lessons of our recent book from John Wiley and Sons, Conquering Innovation Fatigue, is that the choice of metrics that business leaders use to track and drive innovation can actually contribute to innovation fatigue. Unfortunately, one’s choice of metrics can have unintended consequences that drive bad decisions and poor behavior. A recent…
Lessons from a Grocer on the Unintended Consequences of Poor Metrics
One of the lessons of our recent book from John Wiley and Sons, Conquering Innovation Fatigue, is that the choice of metrics that business leaders use to track and drive innovation can actually contribute to innovation fatigue. Unfortunately, one’s choice of metrics can have unintended consequences that drive bad decisions and poor behavior. A recent…
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