South Africa is the first market to test Mastercard’s new next generation biometric card, combining chip technology with fingerprints to verify the cardholder’s identity for in-store purchases.
The demonstration happened two weeks ago at Absa Bank and Pick n Pay, a leading supermarket retailer.
MasterCard has also previously trialed facial biometrics for payments, launching a s”selfie pay” app last October which lets people authenticate an online payment by showing their face to their phone’s camera.
From the official press release:
Mastercard press image
The new card builds on fingerprint scanning technology used for mobile payments today and can be used at EMV terminals worldwide.
“Consumers are increasingly experiencing the convenience and security of biometrics,” said Ajay Bhalla, president, enterprise risk and security, Mastercard. “Whether unlocking a smartphone or shopping online, the fingerprint is helping to deliver additional convenience and security. It’s not something that can be taken or replicated and will help our cardholders get on with their lives knowing their payments are protected.”
How It Works
A cardholder enrolls their card by simply registering with their financial institution. Upon registration, their fingerprint is converted into an encrypted digital template that is stored on the card. The card is now ready to be used at any EMV card terminal globally.
When shopping and paying in-store, the biometric card works like any other chip card. The cardholder simply dips the card into a retailer’s terminal while placing their finger on the embedded sensor. The fingerprint is verified against the template and – if the biometrics match – the cardholder is successfully authenticated and the transaction can then be approved with the card never leaving the consumer’s hand.
Benefits
Authenticating a payment transaction biometrically – in this instance via a fingerprint – confirms in a very unique way that the person using the card is the genuine cardholder.
Merchants can easily maximize the shopping experience delivered to their customers, as the card works with existing EMV card terminal infrastructure and does not require any new hardware or software upgrades.
For issuers, the technology helps detect and prevent fraud, increase approval rates, reduce operational costs and foster customer loyalty. Additionally, a future version of the card will feature contactless technology, adding to the simplicity and convenience at checkout.
Trials Underway
The recent South African trials mobilized employees from Pick n Pay and Absa Bank to test the potential ways convenience and security could contribute to the checkout process. Over the next few months, additional trials will be conducted with the biometric card. A full roll out is expected later this year.
Said Richard van Rensburg, deputy CEO of Pick n Pay: “We are delighted that this innovation has been trialed for the first time at Pick n Pay stores in South Africa. Biometric capability will mean added convenience and enhanced security for our customers. The technology creates a platform on which we can further our strategy of personalizing the shopping experience in a meaningful way. We have been extremely impressed with the robust and secure nature of the technology.”
For Absa, the biometric card forms part of the bank’s strategy to test and develop sophisticated technology capabilities designed to improve its payment operations and client service, reduce risk, and make banking easier and even more secure for its customers.
“We are very proud to be the first bank in Africa to test – in a real payment environment – the single-touch authentication technology that will unlock the benefits of biometrics,” said Geoff Lee, head of card and payments at Absa Retail and Business Banking. “The technology will effectively enable our customers to rely on their unique fingerprints to make payments in a face-to-face environment. Following the test period, we will make it available to our customers in a way that is affordable, reliable, and convenient and, most importantly, extremely secure.”
Additional trials are being planned in Europe and Asia Pacific in the coming months.
Thanks to technology and automation, more corporations are losing the “voice of the customer” rather than invest in human ears to listen to those who make or break our businesses. How can we be smarter about hearing what our customers have to say, and then acting on those complaints, suggestions and nuggets of insights? My…
Our friends at Consumer Goods Technology (CGT) report: Jean-François van Boxmeer, chief executive of Heineken, the world’s third largest brewer, told CNBC that he expected to see continued sales growth in emerging markets, despite the occasional “hiccup” in the future. Heineken reported higher first-half results than markets expected as it increased profit in all regions except Africa and…
A new study tells us what many already know: Millennials will be the largest generation in the U.S. workforce as of 2015. Yet we often have a difficult time hiring members of this youngest professional generation. Why is that? Check out this infographic and see if you can glean some insights: The study reveals changes…
Last week we talked about ongoing shifts in the beverage industry, and this week I would like to follow up with a discussion of the associated category of trends in food products and consumption. Just as with beverages, consumers want healthier products for themselves and their families. They are looking to manufacturers to provide better-for-you…
Remember “green stamps?” When I was young, my parents saved them in a booklet, carefully collecting them until they had enough to send away for some great housewares or knick-knacks. S&H Green Stamps were popular in the United States from the 1930s until about 30 years ago, and were distributed as part of a rewards…
Innovation with how we represent the results of our hard earned labor — money — and how we transact business with it has been going on for thousands of years. Metal coins for commerce go back to the third century B.C. and paper money was introduced by Kublai Kahn in the 1200s. The disruptive idea…